Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Spoke925 (silver@spoke925.com) at 42 Merkland Street, Glasgow, G11 6DB and how we protect your privacy. We won’t let you down!
Essential information we collect
In operating our business, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing; ● let you browse between products without having to start back from the home page at each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our business. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at silver@spoke925.com
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Reviews
If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Personalisation
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
We also use your data, where you have explicitly opted-in, to send you e-marketing campaigns which keep you up-to-date with new products, promotions and events. You can easily opt-out of our e-marketing campaigns by clicking the unsubscribe link at the bottom of all our e-mail campaigns.
Cookies
Our Website uses cookies to track information regarding your use and engagement with our services. These enable us to provide a tailored service to you, improve the user experience. Cookies have different uses depending on their type:
- Strictly necessary cookies — these are essential to enable you to navigate through the website (such as recognising a logged in/logged out status, or the contents of your shopping basket).
- Performance cookies — these are used for website analytics, such as tracking how you use our website.
- Functionality cookies – these allow the browser to remember your choices and settings.
You can control the use of cookies on your device and browser by setting which cookies are allowed. Your browser may also allow you to browse anonymously, only using strictly necessary cookies where they are required to provide the service.
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialised external providers to provide the most competitive services. For example Worldpay.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Worldpay to process online payments.
Partnering with highly specialised external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it, for example order details.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations, for example we might need to keep records for tax reasons or fraud detection.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer here:
Graham Robertson
silver@spoke925.com
42 Merkland Street
Glasgow
G11 6DB
Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page [www.spoke925.com] so it will be visible as you enter our store.